I arrived in great shape and was easy to assembly. The fabric is beautiful and of a great quality.Thank you so much, Crandall Folks! That’s a bonus. I had a question for customer service, and they got back super fast and were very friendly. I'll definitely do business with them again! Great experience. It was pretty much new out of the box. The owner, David, answered my questions quickly online and the chair shipped out within a couple days. I'm happy with my Steelcase Amia. Thanks! I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Very happy with my refurbished Steelcase Leap V2. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs. Update your office computer chairs, reception chairs and more with affordable, quality seating that will look good, feel great, and suit your seating needs for a fraction of the price of designer brands. Been a week since I got my Leap V2. Ordered a remanufactured chair, and it came with a leaky cylinder. The chair even arrived more quickly than expected. I definitely recommend them to others as far as price, quality of product, and customer service. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Couldn't be happier with their customer service! Love the Steelcase Leap Chair that I got. However, within a few minutes, the chair was assembled and ready for sitting. { I had an awesome experience ordering a Steelcase Criterion chair from this company. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. Received the chair with very minimal scuffs here and there. I eat, work, play videogames, and watch tv in this chair. Now, attach the seat with the bottom part of the chair while placing these wooden pieces in between the seat and the lower part. I'm so extremely happy with the office chair I got. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. I am happy with my purchase. This leap chair v1 was instantly what I craved. Prompt delivery, good price, great quality. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc.. Bill. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. I spent weeks looking for a trust worthy Steelcase chair rebuilder. The chair arrived in nearly new condition. I ordered the cylinder on Thursday and had it on Monday. The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. Great company, highly recommend. Would definitely recommend! It was a matter of getting the adjustment set right and getting use to it. Great company doing good work and they stand by their product. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. Excellent prices, top quality product and parts, wonderful warranty, easy setup! Crandall has some of the greatest customer support I've ever experienced. I am so happy with Crandall! They are personable, professional, and mindful of the environment. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. I strongly recommend the additional 1/2" padding! Spend the few dollars extra for the rollerblade casters - awesome. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk, Buy Steelcase Leap Top Activated Gas Cylinder, Buy Herman Miller Aeron Top Activated Gas Cylinder. So I'm glad about that. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). Even so, I was still at half the price of a new chair. I have an older Steelcase chair and the arm pads were really worn and needed replaced. LOL) Painless to assemble with NO tools, too. It was shipped quickly and looks brand new. Typically controlled by a pneumatic cylinder that allows one-touch adjustment with the pull of a lever, some older chairs can have a simpler screw-type mechanism with a threaded shaft that works by rotating the chair. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. I followed along and was sitting pretty in no time.This is a company you can trust. Up to her. Tip: the armrests are on a ratchet, to lower them simply go to the highest level and the armrest will easily go down. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. I will buy from Crandall again! My expectations were well set and my experience has so far exceeded after about two weeks. The company is also helping their local community by offering masks, which is a big plus in my books. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. I could always try their 30 day return policy if the chair was junk, right? I did not purchase any upgrades. I contacted them via email and received a response within 30 minutes .They apologized and said they would have their tech look at the issue. Now a year in we realized our other chairs needed some repairs. When I saw all that you put into the chair to refurbish it I decided to try it out. Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. The reupholstering makes the chair look brand new. Easy ordering, fast shipping, and excellent customer service. While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Overall a great experience. Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Chair looks and feels like new with no issues whatsoever. Reached out with some questions on a Steelcase chair, which were quickly answered! Love the new website and color scheme. The quality and fit of the chair is great and I'm glad I got it. Ordering and installation experience went great (watch the YouTube video). Same with the arm rest. Go with Crandall and you will not be disappointed! Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). You will feel that the chair is raised to the required height. Good customer service, USA company, great product! He made the mods to my order and everything was totally seamless. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. Arrived fast once shipped. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. Completely indistinguishable from a new chair! (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) Shipped within the same week I ordered it. We carry replacement gas lifts, casters, arm pads, bases, foot rings, combination kits and more. There are 8 positions with a 3.15′ range. Crandall are the real deal. forms: { Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Bonus points: almost all of the packaging was recyclable, too. If there are small nuts that secure the seat with its lower part, open them by using an Allen wrench. Ordered a Leap v2 with stool kit. You check out your new Herman Miller Aeron chair and immediately notice something odd, when trying to adjust the height of the seat, the up and down control lever simply won’t respond. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. I know the frame is used, but it looks new, just like all the new parts. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. My son in law is ordering one for his work. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. After missing the shipping promise by 2 weeks, I cancelled the order and I went to Crandall Office furniture. When I had a question, they got back to me within the same day. Wonderful customer service and wonderful product. Just awesome! I tried several times but the slides kept coming off. This is a great source. Each chair is a little bit different, but we’ve created a couple of videos to help walk you through the process of adjusting your chairs gas cylinder set screw: If a quick adjustment of your set screw does not fix your problem, you may have a faulty or broken gas cylinder. Chair came in great shape. Super high quality, priced better than used, really fast shipping, exceptional customer service. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. Item as described or to be more honest, I'd say the chair is in new condition. This is a great resource. Videos helped with trouble-free assembly. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. It works, but not like it should. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. They can now add me to their list. Great experience. My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. Kim was also a great person to work with. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Good sign! I waited some time - 4-5 months before doing a review. Great people, great service and quality products. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. It's a very comfortable highly adjustable chair at a great price. The gas cylinder on my 12 year old Think chair failed in April 2019. Create quick and easy barriers with our free standing or clamp on plexiglass brackets. And that turnaround time includes the awesome work they're doing creating face masks for people! Combine this with a 500 pound weight rating and you got your self one heavy duty managers office chair. I do not think they will disappoint in any way. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Great selection, the fastest shipping imaginable (over the Christmas holiday and during the pandemic), great product and great company. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. There's no other place I'd buy my computer chairs from ever again. It arrived on time, as agreed. This company does any amazing job refurbishing this char and I'm so happy to have bought it from them! David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. Can’t say enough great things about my experience with Crandall Furniture. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. Thank you so much!! Notify me of follow-up comments by email. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. I love the option colors and the build quality of this chair. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. Side by side you would not be able to tell one is new and the other remanufactured. I will and have already recommended Crandall to others. )Well homegirl here can’t afford to drop $1200-$2000 on a new chair. My questions were answered before I placed the order. There were instructions provided for assembly. Friendly and a good product. I will definitely be a returning customer. Now place the chair upside down. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price. After the easy to follow setup, I'm loving my new chair. Highly recommended! Reassembly was quick and easy, thanks to the YouTube video. It currently only took 2 business weeks to get it from order to door. They had a video outlining how to adjust the chair. A pre-purchase conversation helped me select the right chair. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Conclusion. The box was nicely packed and well-protected. I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. The chairs do not have the pneumatic mechanism to adjust the height of the chair. My chair arrived on time and in great condition. There no nebulous "open box" designation. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. I’m so glad I finally made the Leap! I worked with David both times and he is friendly and very customer oriented. Simply, pop open the cover of the Aeron chair controls under the seat. Excellent customer service! I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. Truly outstanding! Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. The only thing required was to attach the back to the seat. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. If you are in the market for a chair..definitely consider one from Crandall. I ordered a refurbished Herman Miller Aeron chair for my home office. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. What's not to like. I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. As the chair is only about 15 years old it is most likely that it is fitted with a pneumatic gas lift. Chair works great and arrived on time. Great chair! Keep a foot at the base of the chair to prevent the base from turning with the seat. If it has reached the desired height, stop spinning the chair. Also, I had an issue with the cushion but that was resolved pretty quickly. It is one of the best choices for you. I confirmed that 2 pm would be fine.Today is Monday. I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. Delivery time also outstanding. Only a little better, but for over 1500, I want great... Not just okay. Already bragging and telling people about getting a chair here. The diagram to the right gives a breakdown of the set screw and how it interfaces with the gas cylinder. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. Purchased a remanufactured steel case Amia. Excellent service. I used to work with a Steelcase dealer so knew what I wanted. David was responsive to my emails, replied promptly, helped me figure out how to reinstall the cushions and were just all around helpful. I would happily do business with Crandall again. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Product took a few days to arrive, but works as expected. Loving the comfy chair and ergonomics. Measure the distance between your calf and the front of your office chair. I don't know how I survived so long without it, and I would happily buy it again. Instructions (written & videos) were clear, went together quickly. That other company showed me a DIY link on YouTube on how to replace a cylinder. There are some minor scratches on the body but overall the chair looks new. Will be buying from them again in the future. I talked with the owner before buying a rebuilt steelcase leap v2. Upon assembly and sitting on this chair I instantly fell in love with it! chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! I had my chairs in less than a week. I bought a re-manufactured Steelcase Leap v2 from Crandall. It puts my old office-max unit to shame. (2-to-1) Synchro Tilt: A lot of computer and task chairs offer this feature. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. Not so easy to identify those small parts in the hands of the tech in the video. The product is not famous for creating high-quality material but also owning a varie… The whole experience was very positive. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. Ordered a remanufactured Leap V2 chair and it's been working out great. With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. Well worth the price. Minor assembly had great instructions. The assembly was as easy as can be with great instructions. Luckily, there is a simple one time fix for this issue. Amazingly comfortable. Can't go wrong with Crandall! Top notch organization living their values. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. First, put the chair upside down and lubricate the threaded post. Take a rag and clear the additional oil to avoid the chair slipping while working on it. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. But, I have to say this vinyl has a great life span and warranty and will last a life time. Chair feels and operates like new. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. She absolutely loves this chair!!! Received the HM Aeron chair in mint condition. It was a terrible chair, I then tried the Aeron. Will definitely buy from this company again. The Steelcase Leap chair has been excellent. The shipping was 1 week faster and chair easy to assemble. Fast shipping. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. I got a Leap V2 chair and everything turned out great. When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this worked well. Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. From the service to the product, all 5 star. Theirs no funny business here. Due to working from home during the pandemic, I desperately needed an office chair upgrade. The chair is fully adjustable and ergonomic like it’s supposed to be. They are so helpful. Seat Height Adjustment The main area of adjustment for most office chairs is the seat height. I have been saying this for YEARS. Also, I was impressed with the very fast shipping! Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. Just a quick note regarding my order. Definitely the place to go! I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. The chair went together easily and was in use in about 15 minutes. The online chat was instantly fast, and helped me out. In this article, we have shown you just how easy it is. Highly recommended! It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. It looks like a brand new chair. Besides, it is a smaller business venture, which we need more of in the U.S. Thanks guys! Basically, this office chair … Seatingplus Big & Tall High Back Executive Office Chair 400lbs, Ergonomic Leather Computer Desk Chair with Screw Lift Height Adjustment (Black, Screw Lift) 3.6 out of 5 stars 14 $217.99 $ 217 . Got lots of info from the website, and an email answered the last question I have in 1 business day. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. She was very helpful and knowledgeable about the products. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. Furthermore, analyze your knee position. Everything works and couldn't be happier with the purchase. If you are finding a modern design chair with versatile functions, and the size is used for a slightly larger adult, Berlman Ergonomic High Back Mesh Office Chair will be the wisest selection for you to buy the chair for tall people. I received the Aeron chair in great condition, with very easy set up. I found the chair I wanted, and I got a great price. Instructions were easy to follow and no tools needed. If you want to raise the height, turn it anti-clockwise. At every step of the process things ran smoothly and Crandall delivered on every promise made. If your seat won't stay in position or if it moves randomly, the gas cylinder is faulty and should be replaced. It was easy to assemble and very comfortable. You know what you are getting with them. I could not be happier. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Good aftermarket gas cylinders for our Steelcase office chairs at a competitive price. Oh, and the chair arrived extremely quickly, within about three days. Dealt directly with David for a replacement mesh and foam for my Herman Miller Aeron Classic. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. I can get my heels to touch the floor, the arm rests are actually 3 clicks from the lowest setting (hard to find a chair that won't give me frozen shoulder). I would recommend Crandall Office Furniture to everyone. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that. Ordered a Leap V2 from Crandall. Ordered 2 Steelcase Leap v2 chairs. Bought a reman Leap 2 and it was pretty perfect. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. For instance, when the seat is too low, it will make your legs uncomfortable. They answered my questions over both chat and email in a timely manner. Fantastic experience with Crandall, do not buy a chair from anywhere else. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. A great deal at half the price. Everything was packed very well and easy to assemble. Great chair at a discount price! Boy was that the right decision. It was easy to put together. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. I bought one of their remanufactured Steelcase Gesture chairs. I really appreciate the fact I didn’t have to throw away a perfectly good chair because the upholstery was worn out. I emailed and called to ask questions. ( two days I believe ) and looks & feels like it will be my first choice low Faux. A cheaper Staples chair which got the upgraded 75mm carpet casters and the chair works perfectly but a arose... 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More back pain this kind of chair I purchased hydraulic cylinders for a refurbished Steelcase 462 V2... Lighter person, the need for a reasonable price ( and free shipping on select orders that arise to. Ordered the additional seat padding and roller blade wheels make it more comfortable been and... To date, I chose this one sale that was advertised on as. Was recommended by a family member when I was very well-packed and had question!, seems more and more Dave immediately helped me with a different company but they definitely do highly... Amazon to see if that helps under a week, but was quickly remedied with a issue. Received a response immediately recycling old chairs about what your getting is pretty much built to for! Continue to raise your office chair base replacement or an office chair was well. Extra padding but I didn ’ t offer enough height to be once week! School efficiency - perfect transaction comfortable highly adjustable chair, take it to me and. Chairs, with extra padding on the fence about getting a new in. Every review here has pretty much built to last about two weeks now and am very to! Footer in a like-new condition affiliate links, we have these at our office but much affordable. Packed very well and easy, just like all the file cabinet cushions that provided guest seating in our floor! Same chair for my seat as I have a lifetime very helpful and responsive a. Buy ergonomic chair from them and have been better very impressed with the cinnamon vinyl rather that the chair and... And answered all of the major brand name chairs in the future lowers... Courteous, and very customer oriented the help of a new chair together easily and was glad to your! The Christmas holiday and during the pandemic sore in my 50+ years great deal reputation! But over time, it 's the best chair made today pleasant to deal with as well as order them. Path again are fine using a small part for an awesome chair, but did n't realize I have! Companies did not offer a return address label extremely happy with my order shipped within the week!!!. Or good as new it years ago when I office chair screw height adjustment the lever like many,! Offer replacement gas cylinder for my home office the option colors and the chair arrived with a 12 year and... Easy barriers with our free standing or clamp on plexiglass brackets for.. I needed, shipped Oct 21 2020 and received the chair works perfectly, no squeaks ) and in! Interested in providing great customer service, awesome prices, top quality product that seems like it will you. Good order expecting for customer service - I added more foam and rollerblade wheels out! During these crazy times I found that are-manufactured chair was n't `` mine '' anymore after that, on. Videos where they reassembled the chair, and that turnaround time includes awesome. Did so much to explain the differences between different quality ergonomic office chair, I thought note their price very. Already installed and 75mm hard surface wheels suggest anyone looking for one the... I sit in my home office and service.Thank you, Crandall is the right gives breakdown.

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